Welcome to Moquz.com. These Terms and Conditions ("Terms") govern your access to and use of the Moquz.com website, its guides and newsletter (together, the "Site"), and any paid services you order from us (the "Services"). Moquz.com ("Moquz.com", "we", "us" or "our") is an independent guide to music streaming, app safety and legal streaming alternatives.
Our Privacy Policy, Cookie Policy, Disclaimer and DMCA Policy form part of these Terms.
You may use the Site for personal, lawful purposes. Paid Services are invoiced and paid before work begins. You get a full refund if you cancel before work starts, a 14-day satisfaction guarantee on audits and plan optimization, and free rescheduling of remote sessions with at least 24 hours' notice. We never ask for your passwords, and we never provide modded or pirated apps.
1. Acceptance of these Terms
By accessing or using the Site, subscribing to our newsletter or ordering a Service, you agree to be bound by these Terms. If you do not agree, please do not use the Site or order Services. If you use the Site or order Services on behalf of a company or other organization, you confirm that you have authority to accept these Terms on its behalf, and "you" includes that organization.
When you order a Service, the quote or invoice we send you together with these Terms forms the contract between us. If there is a conflict, the specific terms written in your accepted quote take priority over these general Terms.
2. Definitions
| Term | Meaning |
|---|---|
| Site | The website at moquz.com and all its pages, guides, images, newsletters and related content. |
| Services | The paid services listed on our Services page, including the App Safety Audit, Streaming Plan Optimization, Device Setup, Playlist Curation and Podcast Launch services, and any custom work we agree in writing. |
| Client | A person or organization that orders a Service. |
| Quote | Our written description of the scope, price and timing of a Service, sent by email. |
| Deliverables | Reports, checklists, playlists, recommendations, configuration notes or other materials we produce for a Client. |
| Content | All text, graphics, images, layouts, code and other material on the Site. |
| Submission | Any message, feedback, comment, file or other material you send to us. |
3. Eligibility
The Site is intended for a general adult audience. You must be at least 16 years old to use the contact form or subscribe to our newsletter, and at least 18 years old (or the age of majority where you live) and legally able to enter into a binding contract to order Services. By ordering a Service, you confirm that you meet these requirements.
4. Using the Site
We grant you a limited, non-exclusive, non-transferable, revocable license to access and read the Site for your personal, non-commercial use. You may:
- read and print pages for personal reference;
- share links to our pages using the share buttons or by copying the URL;
- quote short excerpts with clear attribution and a link back to the original page; and
- follow our guides to set up and use official streaming apps and services.
We may change, suspend or remove any part of the Site at any time and do not guarantee uninterrupted availability.
5. Prohibited uses
You agree not to use the Site or Services in any way that is unlawful, harmful or that breaches these Terms. In particular, you must not:
- ask us for, request help obtaining, or use our contact form, newsletter replies or Services to distribute, promote or link to pirated, cracked, "modded" or otherwise unauthorized apps, APK files, license keys or copyrighted content;
- ask us to bypass, disable or circumvent subscription systems, digital rights management, regional restrictions, advertising or account security of any app or service;
- copy, scrape, republish, sell or redistribute substantial parts of the Content without our written permission, including for training datasets or content farms;
- use automated tools that place an unreasonable load on the Site or attempt to gain unauthorized access to our systems, email or hosting;
- upload or send viruses, malware or any other harmful code;
- send spam, phishing messages or misleading information, or impersonate another person or organization;
- harass, threaten or abuse us or others; or
- use the Site or Services to infringe the intellectual property, privacy or other rights of any person.
Moquz.com does not host, link to, sell or explain how to obtain modded, cracked or pirated APKs, including so-called "Spotify Premium APK" files or unlicensed streaming apps. Our guides explain the risks of such apps and point to official, legal alternatives. Requests for pirated or modified software will be declined, and repeated requests may lead us to stop responding.
6. Intellectual property
Unless stated otherwise, the Site and its Content, including the text, design, layout, graphics, logos and code, are owned by or licensed to Moquz.com and are protected by copyright, trademark and other intellectual property laws. The Moquz.com name and logo are our trademarks. Nothing in these Terms transfers ownership of any intellectual property to you.
Some photographs on the Site are licensed from third parties or used under free licenses; their owners retain all rights. If you believe any material on the Site infringes your rights, please follow the procedure in our DMCA Policy.
6.1 Deliverables
Once you have paid for a Service in full, we grant you a perpetual, non-exclusive license to use the Deliverables for your own personal or internal business purposes. You may not resell Deliverables or publish them as your own work. We keep ownership of our general know-how, templates, checklists and methods, and we may reuse them for other clients, but we will never share your personal details or specific account information with anyone else.
Playlists we curate for you on a streaming platform are subject to that platform's own terms. The music, podcasts and artwork included in any playlist belong to their respective rights holders.
7. User submissions
If you send us a Submission, such as feedback, a suggestion, a question, a correction or a testimonial, you confirm that you have the right to send it and that it does not infringe anyone's rights or contain unlawful material.
- Feedback and suggestions: you grant us a free, worldwide, non-exclusive license to use feedback and suggestions to improve the Site and Services, without any obligation to you.
- Testimonials: we will only publish a testimonial with your permission, and we will use your name, initials or a description only in the form you approve. You can ask us to remove it at any time.
- Personal data: we handle personal data in Submissions as described in our Privacy Policy.
8. Paid services
This section applies whenever you order a Service. The steps below explain how an order works from first contact to completion.
1. Request
You contact us through the contact form or by email and tell us which Service you need and what you want to achieve.
2. Quote
We send a written Quote describing the scope, price, timing and any assumptions. Quotes are valid for 30 days.
3. Invoice and payment
When you accept the Quote, we issue an invoice. Work begins once the invoice has been paid in full.
4. Delivery
We carry out the Service, hold any remote sessions and send the Deliverables by email.
8.1 Ordering and quotes
Service descriptions and "from" prices on our Site are for information only and do not constitute a binding offer. A contract is formed only when you accept our Quote in writing (a reply email is enough) and we confirm the order. We may decline any order, for example if the request involves prohibited uses described in section 5 or falls outside our expertise.
8.2 Payment
- All Services are paid on invoice, in advance, before work begins, unless your Quote says otherwise.
- Invoices are payable through the payment methods shown on the invoice, which are handled by our third-party payment processor. We never ask you to send card details by email.
- Prices are shown in the currency stated in the Quote. Applicable taxes (such as VAT or sales tax) are added where required by law.
- Any fees charged by your bank or payment provider are your responsibility.
8.3 Cancellations and refunds
| Situation | What happens |
|---|---|
| You cancel after paying but before work starts | Full refund |
| You are not satisfied with an App Safety Audit or Streaming Plan Optimization | 14-day satisfaction guarantee: tell us within 14 days of delivery and we will either rework the Deliverable or refund you in full |
| You cancel Device Setup, Playlist Curation or Podcast Launch work after work has started | We refund the unused portion of the fee, less a fair charge for work already completed, which we will explain in writing |
| We are unable to deliver the Service as agreed | Full refund of amounts paid for the undelivered part |
| Third-party costs you approved in advance (for example a paid app or hardware) | Not refundable by us; the seller's own refund policy applies |
Refunds are made to the original payment method, normally within 14 days of our confirming the refund. If you are a consumer in the EU or UK, you have a statutory right to cancel a service contract within 14 days of entering into it. By asking us to start work within that period, you acknowledge that if you cancel afterwards you may have to pay for work already performed, and that you lose the right to cancel once the Service has been fully performed. Nothing in these Terms limits your statutory consumer rights.
8.4 Rescheduling remote sessions
Remote sessions (for example a device setup call or plan review) can be rescheduled free of charge if you give us at least 24 hours' notice by email. With less notice, or if you do not attend, we may count the session as delivered. If we need to reschedule, we will give you as much notice as possible and offer a new time at no cost; if no suitable time can be found, you will receive a refund for that session.
8.5 Client responsibilities
To help us deliver a Service well, you agree to:
- give accurate, complete information about your devices, apps, plans and goals;
- be available for agreed sessions and respond to our questions within a reasonable time;
- ensure you own, or have permission to modify, any device or account involved;
- back up important data before any setup or configuration work;
- make any account changes yourself when we recommend them, such as changing a plan, signing out of devices or resetting a password; and
- comply with the terms of the third-party services you use, such as Spotify's Terms of Use.
8.6 No password collection
We will never ask for, collect or store your Spotify, Google, Apple, email or other passwords, one-time codes or recovery keys. Where changes are needed, you make them yourself, or we guide you step by step over a screen share while you keep control of your device. If you share a password with us by mistake, we will delete it and recommend that you change it immediately.
8.7 Results
We use reasonable skill and care in performing Services. However, results depend on factors outside our control, including third-party apps, platform policies, prices and regional availability, which can change at any time. An App Safety Audit reduces risk but cannot guarantee that a device is free of all threats. See our Disclaimer for more information.
9. Third-party trademarks
Spotify is a trademark of Spotify AB. Android and Google Play are trademarks of Google LLC. Apple, iPhone and App Store are trademarks of Apple Inc. All other product names, logos and brands mentioned on the Site are the property of their respective owners.
Moquz.com is an independent website and is not affiliated with, endorsed by, sponsored by or connected to Spotify AB, Google LLC, Apple Inc. or any other company whose products we discuss. We use third-party names only to identify the products we write about, which is permitted as nominative use. Our Services are independent consulting services, not official support from any of those companies.
10. External links
The Site contains links to third-party websites, such as the official Spotify, Google Play Help and US Copyright Office websites. We provide these links for your convenience and information. We do not control those websites and are not responsible for their content, availability, privacy practices or products. Visiting a linked website is at your own risk and subject to its own terms. A link does not imply that we endorse the linked site.
11. Disclaimers
The Content is provided for general information only. Prices, plans, features and availability of third-party services change frequently and vary by country; always check the official website (for example spotify.com for your country) before making a decision. The Content is not legal, financial or other professional advice.
To the fullest extent permitted by law, the Site and its Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Services are provided with reasonable skill and care, but we make no promise beyond what is expressly stated in these Terms and your Quote. Nothing in this section excludes warranties or guarantees that cannot be excluded under applicable consumer law.
12. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to that, and to the fullest extent permitted by law:
- we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data, goodwill or business opportunity;
- we are not liable for losses caused by third-party apps, services, platforms or devices, including changes in their prices, features or policies, or by your failure to follow our recommendations;
- we are not liable for losses caused by your use of unofficial or modified software, which we advise against;
- our total liability to you for the free use of the Site is limited to USD 50; and
- our total liability arising out of or relating to a Service is limited to the amount you paid us for that Service.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or failing to use reasonable care and skill, and some of the limitations above may not apply to you where local law prohibits them.
13. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Moquz.com from any claims, damages, losses and reasonable costs (including legal fees) arising from your breach of these Terms, your misuse of the Site or Services, your Submissions, or your violation of any law or the rights of a third party. This section does not apply to consumers where local law does not permit it.
14. Suspension and termination
We may restrict or block your access to the Site, stop responding to your messages, or cancel an order if you seriously or repeatedly breach these Terms, especially section 5. If we cancel a paid order for a reason other than your breach, we will refund any amount paid for work not yet performed. You may stop using the Site at any time and unsubscribe from the newsletter using the link in any email.
Sections that by their nature should survive termination continue to apply.
15. Governing law and disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of the jurisdiction in which the site operator is established, without regard to conflict-of-law rules. The courts of that jurisdiction have jurisdiction over any dispute, except where applicable law gives you the right to bring proceedings elsewhere.
If you are a consumer living in the EU, the UK or another country with mandatory consumer protection rules, you also benefit from the mandatory provisions of the law of your country of residence and may bring proceedings in your local courts.
Before starting any formal proceedings, please contact us at [email protected] and give us 30 days to try to resolve the issue informally. Most concerns can be settled quickly by email.
16. Severability and general terms
- Severability: if any provision of these Terms is found invalid or unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions will remain in full force.
- No waiver: if we do not enforce a right immediately, that does not mean we have waived it.
- Assignment: you may not transfer your rights under these Terms without our consent. We may transfer ours to a successor organization, provided your rights are not reduced.
- Entire agreement: these Terms, the policies referred to in them and any accepted Quote are the entire agreement between us about their subject matter.
- Force majeure: we are not responsible for delays caused by events outside our reasonable control.
17. Changes to these Terms
We may update these Terms from time to time, for example when we add Services or the law changes. The "Last updated" date at the top shows when they last changed. The Terms in force when you accepted a Quote continue to apply to that order.
18. Contact us
If you have any questions about these Terms, please get in touch:
- Legal questions and notices: [email protected]
- Service orders and general enquiries: [email protected]
- Privacy requests: [email protected]
- Copyright notices: [email protected]
You can also reach us through our contact page.